We are delighted to share that we have maintained our track record and continue to demonstrate our commitment to patient service, as we have been recognised with the WhatClinic Patient Service Award, for the 10th year in a row. We are only one of a very small number of clinics globally to have achieved the award for the past decade.
This year we received the latest WhatClinic Patient Service Award 2021, an annual award based on patient experience ratings from the worldwide healthcare search engine WhatClinic.
WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2021, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
Rosie Cooper Aesthetics was only one of a few hundreds of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2021, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents the long-term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
Our Clinic Director, Rosie Cooper, said
“We are very proud to have been recognised for our commitment to customer service and to have maintained this high standard for the past 10 years. We focus on customer service in everything we do. Patient feedback and retaining patients will always be of the utmost important to us. We know that our patients have many clinics to choose from and never take it for granted when they choose to return to us”
David Roe, WhatClinic’s CEO, congratulated Rosie Cooper Aesthetics and said
“The Patient Service Awards have now run for 12 years. For 2021, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.
Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”
WhatClinic is a health and beauty search engine site that lists over 120,000 clinics globally. In 2021 over 6 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments, including dentistry, medical aesthetics, plastic and bariatric surgery, hair transplant, fertility and more. WhatClinic’s mission is to connect people with a clinic they will love and give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King and is in operation in over 120 countries.